Going the Digital Distance
Owner: Natalie Massarella
Email: nmassarella1992@goingthedigitaldistance.com
Business Location: Wakefield, WF2 7JR

Last Updated: 27 September 2026

This Shipping Policy explains how physical orders from Going the Digital Distance are processed and delivered.

1. Processing Your Order

All personalised products are made to order.

Processing times may vary depending on:

• The product ordered

• The quantity ordered

• The level of personalisation

• The time of year

• Current order volume

Any estimated processing time will be stated on the relevant product listing where possible.

Please allow the stated processing time before expecting your order to be dispatched.

2. Personalised Orders

Personalised orders will be created using the information supplied at checkout.

Please check all names, dates, wording, colours and other personalisation carefully before placing your order.

Incorrect information supplied by the customer may result in an incorrect finished product.

3. Delivery Address

Orders will be sent to the delivery address supplied with the order.

Customers are responsible for ensuring that their delivery address is correct and complete.

If you notice that you have provided an incorrect address, please contact me as soon as possible.

I cannot guarantee that an address can be changed once an order has been dispatched.

4. Delivery Times

Delivery times vary depending on the postal service selected and the destination.

Any delivery estimate shown on an individual listing should be treated as an estimate rather than a guaranteed delivery date unless specifically stated otherwise.

Postal delays can occasionally occur and may be outside my control.

5. Dispatch

Once your order has been completed and dispatched, you may receive dispatch confirmation and tracking information where the delivery service provides tracking.

Please keep your tracking information until your order has arrived.

6. Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact me so I can help investigate the situation.

Where tracking is available, I may ask you to provide or confirm your tracking details.

I will do my best to assist with delayed or missing deliveries.

7. Damaged Items

If your order arrives damaged, please contact me as soon as possible.

Please provide photographs of:

• The damaged product

• The packaging

• Any visible damage to the parcel

This will allow me to investigate the issue and determine the appropriate next steps.

8. Incorrect or Missing Items

If you believe you have received the wrong item, an incomplete order or an item that does not match what you ordered, please contact me as soon as possible.

Please include your order details and photographs where appropriate.

9. Lost Parcels

If a parcel appears to have been lost during delivery, please contact me.

I will investigate the issue using the available delivery or tracking information and take appropriate steps where required.

10. International Orders

If international delivery is offered on a particular product, delivery times may vary considerably depending on the destination and postal service.

Customers may be responsible for any customs charges, import duties or other fees applicable to their country where these are not included in the purchase price.

11. Digital Products

Digital products do not require physical shipping.

Digital products are delivered electronically through the relevant platform, such as Stan Store.

Customers are responsible for providing a valid email address where required and ensuring that they have suitable equipment and internet access to download their purchase.

If you experience difficulty accessing a digital product, please contact:

nmassarella1992@goingthedigitaldistance.com

12. Delivery & Consumer Rights

Nothing in this Shipping Policy removes or limits your statutory consumer rights.

Where consumer law requires a particular delivery timeframe or remedy, those requirements will apply.

For online sales, UK guidance states that, unless another period has been agreed with the customer, goods generally need to be delivered within 30 days. (gov.uk)

13. Contact

If you have a question about delivery, please contact:

Going the Digital Distance
Natalie Massarella

Email: nmassarella1992@goingthedigitaldistance.com