Privacy Policy

Going the Digital Distance
Owner: Natalie Massarella
Email: nmassarella1992@goingthedigitaldistance.com
Business Location: Pugneys Road, Wakefield, WF2 7JR
Stan Store: https://stan.store/Goingthedigitaldistance

Last Updated: 27 September 2026

At Going the Digital Distance, I respect your privacy and take reasonable steps to protect your personal information.

This Privacy Policy explains what information I may collect, why I use it and how it is handled when you purchase from or contact Going the Digital Distance through my online stores and sales platforms, including eBay, TikTok Shop and Stan Store.

Information I Collect

Depending on your order or interaction with my business, I may collect:

  • Your name

  • Delivery address

  • Email address

  • Telephone number where provided

  • Order and transaction details

  • Personalisation information required to create your order

  • Names, dates, messages or wording provided for personalised products

  • Customer messages and enquiries

  • Information relating to refunds, returns or complaints

For personalised products, I only use the information you provide for the purpose of creating and fulfilling your order.

How I Use Your Information

Your information may be used to:

  • Process and fulfil your order

  • Create personalised products

  • Arrange delivery

  • Provide access to digital products

  • Respond to customer enquiries

  • Deal with refunds, returns and complaints

  • Keep appropriate business, accounting and tax records

  • Prevent fraud or misuse

  • Comply with legal obligations

  • Provide customer support

I will only use your information for legitimate business purposes and in accordance with applicable data protection law.

Payments

Payments are processed through the relevant platform or payment provider, which may include eBay, TikTok Shop, Stan Store or their associated payment providers.

I do not normally receive or store your full payment card details.

Payment providers have their own privacy policies and terms.

Sharing Your Information

I do not sell your personal information.

Where necessary to operate my business and fulfil your order, relevant information may be shared with:

  • eBay

  • TikTok/TikTok Shop

  • Stan Store

  • Payment providers

  • Postal and delivery providers

  • Accountants or professional advisers where appropriate

  • Government authorities or law-enforcement bodies where legally required

  • Other service providers required to operate my business

Only information reasonably required for the relevant purpose will be shared.

Marketing

I may contact you about your order or enquiries.

Where marketing communications are sent, I will only do so where I have an appropriate lawful basis.

You can request that marketing communications stop at any time by contacting:

nmassarella1992@goingthedigitaldistance.com

How Long I Keep Your Information

I only keep personal information for as long as reasonably necessary.

Some information may need to be retained for longer to meet accounting, tax, legal, fraud-prevention or dispute-resolution requirements.

When information is no longer required, reasonable steps will be taken to securely delete or dispose of it.

Your Rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to:

  • Request access to information held about you

  • Ask for inaccurate information to be corrected

  • Request deletion where there is no lawful reason for it to be retained

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Withdraw consent where processing is based on consent

Some rights may be limited where I have a legal reason to retain or process information.

To exercise your rights, please contact:

nmassarella1992@goingthedigitaldistance.com

Cookies & Third-Party Platforms

eBay, TikTok Shop, Stan Store and other websites or platforms I use may use cookies and similar technologies.

These are controlled by the relevant platform and are subject to their own privacy and cookie policies.

Children's Information

I do not intentionally collect children's personal information for marketing purposes.

Some personalised products may require a customer to provide a child's name, age or other information in order to create the product. Where this happens, the information is only used to fulfil the customer's order.

Keeping Your Information Safe

I take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no online system can be guaranteed to be completely secure.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, services or legal requirements.

The latest version will be made available through my relevant online store or website.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Going the Digital Distance
Natalie Massarella
Email:nmassarella1992@goingthedigitaldistance.com

If you are unhappy with how your personal information has been handled, you can also contact the UK's Information Commissioner's Office (ICO).