Going the Digital Distance
Owner: Natalie Massarella
Email: nmassarella1992@goingthedigitaldistance.com
Business Location: Wakefield, WF2 7JR
Stan Store: https://stan.store/Goingthedigitaldistance

Last Updated: 27 September 2026

These Terms of Service apply to products and services purchased from Going the Digital Distance through eBay, TikTok Shop, Stan Store and other online sales channels operated by the business.

By placing an order, you agree to these Terms of Service.

1. Our Products

Going the Digital Distance provides:

• Personalised party and event accessories

• Personalised invitations

• Wedding accessories

• Hen party products

• Baby shower products

• Bottle labels

• Stickers

• Favour bags and gifts

• Personalised bags

• Proposal gifts

• Other personalised event décor and accessories

• Downloadable digital guides

• Social media guides

• Online business guides

• How-to guides

• Templates

• Educational resources

• Free digital guides and other digital products

2. Ordering

You are responsible for ensuring that all information provided when placing an order is accurate.

For personalised products, please carefully check:

• Names

• Spelling

• Dates

• Wording

• Colours

• Themes

• Quantities

• Other personalisation details

Once production has started, changes to a personalised order may not be possible.

3. Personalised Products

Personalised products are made specifically to your requirements.

Because they are made specifically for you, personalised products are generally not eligible for cancellation or return simply because you change your mind or no longer require the product.

This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise fails to meet applicable consumer-law requirements.

4. Personalisation Errors

Customers are responsible for checking the information they provide before placing an order.

If an item is produced using incorrect information supplied by the customer, including incorrect spelling, names, dates or wording, Going the Digital Distance cannot be held responsible for the resulting error.

If you notice a mistake shortly after ordering, please contact me as soon as possible. I will try to make changes where production has not yet started, but changes cannot be guaranteed.

5. Digital Products

Digital products may include PDFs, guides, templates, downloads, courses and other digital resources.

Unless otherwise stated, digital products are for the purchaser's personal use.

Purchasing a digital product does not transfer copyright or intellectual property ownership to the purchaser.

Digital products must not be:

• Resold

• Shared

• Copied and redistributed

• Uploaded for others to download

• Given away

• Modified and resold

• Used to create a competing product for sale

• Claimed as the purchaser's own work

6. Digital Product Refunds

Digital products are generally non-refundable once access has been provided or downloading has started where the customer has expressly agreed to immediate supply and acknowledged the loss of their cancellation right.

This does not affect statutory rights that cannot legally be excluded.

If you experience a genuine technical problem accessing a digital product, please contact:

nmassarella1992@goingthedigitaldistance.com

7. Faulty or Incorrect Products

If you believe that a physical product is faulty, damaged, not as described or has been incorrectly produced, please contact me as soon as possible.

Please provide your order details and photographs where appropriate.

I will investigate the issue and provide an appropriate remedy where required by law.

8. Product Images and Colours

I make reasonable efforts to ensure product images accurately represent my products.

Colours may appear slightly different depending on your device or screen.

As some products are handmade or individually printed, minor variations may occur.

9. Intellectual Property

All original content created by Going the Digital Distance remains the intellectual property of the business unless otherwise stated.

This includes:

• Digital guides

• Templates

• PDFs

• Graphics

• Designs

• Product photographs

• Product descriptions

• Branding

• Logos

• Educational materials

• Marketing materials

You may not reproduce, distribute, sell or commercially exploit this content without written permission.

10. Third-Party Platforms

Purchases made through eBay, TikTok Shop or Stan Store may also be subject to the relevant platform's terms and policies.

Where applicable, the platform's policies will also apply to your transaction.

11. Customer Responsibility

Customers are responsible for:

• Providing accurate order information

• Checking personalised wording before ordering

• Providing a correct delivery address

• Having suitable equipment to access digital products

• Keeping purchased digital products secure

• Not sharing or redistributing digital products

12. Limitation of Liability

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under UK law.

Going the Digital Distance cannot be held responsible for losses caused by circumstances outside my reasonable control.

13. Changes to These Terms

I may update these Terms from time to time to reflect changes to my business, products or legal requirements.

The latest version will be made available through my relevant online store or website.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in these Terms affects mandatory consumer rights under UK law.

15. Contact

Going the Digital Distance
Natalie Massarella
Email:nmassarella1992@goingthedigitaldistance.com

For questions about orders, products or these Terms, please contact me using the email address above.